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Business English 8 Terms You Can’t Live Without!

Whatever industry you work in, ESL Tutoring understands your needs, because we know how confusing and complex the workplace can be at times.

As the business English experts, it’s our job to help you feel more comfortable and confident communicating at work – so you can thrive in your role and enjoy life in Australia. So, we’ve put together a list of 16 indispensable terms used in the workplace.

We didn’t want to bombard you with information, so we’ve broken the list in half and will deliver over 2 weeks.

Let’s get started!


“Brand” is the term given to a company’s name and the familiar traits that go with that company, which define its unique identity in the market.


The company’s tone of voice and design of communications are part of what gives it this “brand identity”.


You’ll know the word “action” from its normal contexts, such as describing something being done (“taking action”). However, in the business environment this one of many examples of a noun being turned into a verb.


“Can you action that?” might be a request you’d hear in an office, meaning simply “Can you do that?”


The noun agenda refers to a list of things to be discussed or done at a meeting or business event.


Are you sure we can cover everything on today’s agenda in 2 hour


The noun invoice refers to an itemized bill showing the list of services provided or goods sold goods sold, their individual prices and the total amount to be paid.


Don’t forget that we need to pay within 30 days of receiving the invoice.


Public relations are the activities used to create a good public image of your company so that people will view it in a positive way. It’s also common to use the abbreviation PR.


I think sponsoring the Cancer Council program will be an excellent public relations move.


The abbreviation “HR” stands for “Human Resources”, and it’s the part of a company that deals with matters relating to its employees. HR oversees employee training and development and enforces company regulations. HR is also there to handle disciplinary matters and to help solve problems arising between employees, and between employees and their managers.


I suggest you take your issue to the HR department rather than discuss it with your colleagues.


Strategy in business refers to a plan that’s been carefully put together to achieve a certain goal.


Our marketing department is developing a strategy to place our company at the top of the tourism industry across all social media platforms.


This word is used to refer to anyone who’s involved in a particular project. If someone has a say in the outcome of a piece of work, they are a “stakeholder”.


If you’re working in management, it’s important to build good relationships with both internal and external stakeholders.

We hope you’ve found these 8 terms useful.

Listen out for them in your workplace, and practice using them when an opportunity arises.

Next week, we take a look at 8 more indispensable terms for use in Australian Business English.

Here at ESL Tutoring, we are the business English experts, we understand your business needs. Let us know what you need, elizabeth@esltutoringservices.com or 0402 316 391. We come to you face to face or online in Melbourne, Sydney, Brisbane and Perth.

Check out https://esltutoringservices.com/business-english/ for more information.